Terms & Conditions

Fotoland Imaging Safaris

Booking Terms & Conditions

1.  Your commitment with us

Our acceptance of your deposit or full payment forms a contract between us and the party leader (first named passenger) acting on behalf of all passengers in the party. These booking conditions apply. You are deemed to have accepted these conditions.

2.  Payment

A non-refundable deposit of 10% of the Tour cost per person or full payment per person will be required at the time of booking. All deposits received in respect of independent travel arrangements will normally be held by us on behalf of the service provider concerned.

The balance of the price of your travel arrangements must be paid at least 8 weeks before your departure date. If your booking is made within 8 weeks of departure, full payment will be required at the time of booking. If we do not receive final payment by the due date then we reserve the right to treat your booking as cancelled by you and cancellation charges will be applicable as detailed in section 7 below.

3.  The price of your holiday

Unless otherwise stated, all prices on our web site are based on two people sharing a twin or double bedded room. There will normally be supplements for single travellers and sometimes there are reductions for three people sharing a room. For an accurate costing please phone one of our travel advisors for a tailor- made quote.

The price of your holiday is subject to surcharges on the following items: governmental action, currency, aircraft, and fuel, over-flying charges and airport charges & game park entrance fees. Whilst every effort is made to avoid surcharges, service providers have the right to increase prices and to surcharge at any time and we reserve the right to pass these on to you in full. We also reserve the right to change our prices at any time without prior notification, including but not limited to any special offers which we may have from time to time and which may or may not be the same as set out in our publicity material.

4.  Insurance

It is imperative that you have adequate & appropriate insurance in place of all members of your party. You are free to choose your own policy but must satisfy yourself that the policy is adequate for your all your needs, in particular of any activities you are contemplating during your holiday.

5.  Can you make changes to your booking?

Should you wish to make any changes to your holiday booking after it has been confirmed, you must send your request to us in writing signed by the person who made the booking. This request must be accompanied by an amendment fee of £100.00 per person together with any further charges and/or supplements and/or costs we may incur in making these changes. Whilst we will endeavor to meet any such request, however, we cannot guarantee we will be able to do so.

Any request to make changes must be received not less than 8 weeks before departure. Any request for changes received less than 8 weeks before departure will be treated as a cancellation of the booking by you and the cancellation charges set out below will then apply. Any new arrangements subsequently made will be treated as a new booking.

Where the size of the party is changed, the price for the rest of the party members will be recalculated on the new party size if applicable.

6.  Changes by us

As your holiday arrangements may be many months in advance, it may be occasionally necessary to make changes to holiday details both before and after booking and we reserve the right in our discretion to do so. Most changes will be minor ones. In the event of a significant change, we will inform you if there is  time to do so before departure. Such changes may include, but are not limited to, a change of accommodation in a different resort.

In the event of a significant change, you will be offered the choice of:-

• Accepting the altered arrangements or
• Purchasing another holiday from us (and paying or receiving a refund in respect of any price difference) or
• Canceling your holiday and receiving a prompt refund of all monies paid.

In addition, if we are forced to make a significant change, we will pay you compensation on the scale set out below except where the change was made as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care which include but are not limited to those amounting to 'force majeure' as defined in the important note below.

Please note that no compensation is payable in respect of minor changes and no other claims for compensation or expenses will be considered.

Please further note we reserve the right to substitute alternative transport arrangements without prior notice.

7.  Cancellations by you

Should you wish to cancel your booking, you must notify us in writing signed by the person who made the booking as soon as possible. Notification of cancellation will only be effective on the date it is received at our offices. As we begin to incur costs from the date your booking is confirmed, we must levy cancellation charges to cover the charges passed onto us by our suppliers or the charges within the cancellation grid below, whichever is the highest. This is to compensate for the expense of processing your booking and for the risk that we may not be able to resell the holiday.

Period before departure within which written cancellation is received by us by the person cancelling, the charge per notification of cancellation is:

More than 60 days                                             Deposit only

59 - 30 days                                                      70% of holiday cost

29 days or less                                                   100% of holiday cost

NB You may be able to recover these cancellation charges from your insurance company if the reason for your cancellation falls within the terms of your insurance policy.

8.  Cancellations by us

Occasionally, it is necessary to cancel holiday arrangements and we reserve the right in our absolute discretion to do so. However, we will not cancel after the date the final balance of your holiday falls due unless you default in payment or we are forced to do so as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care such as those mentioned in the important note below. If we do cancel (other than due to your default in payment) we will offer you the choice of an alternative holiday of comparable standard if available (with you paying or receiving a refund in respect of any price difference) or a full refund of all monies paid.

9.  Important Note

We regret we cannot accept liability or pay any compensation where we are forced to cancel, curtail, delay or in any way change your holiday or where the performance or prompt performance of our contractual obligations is prevented or affected in whole or part as a result of circumstances amounting to 'force  majeure'. Such circumstances include war or threat of war, riot, civil strife, industrial dispute, epidemics or health risks, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions, technical problems with transport, closure or congestion of airports, cancellations or changes of schedules by scheduled airlines, government action or advice and all similar circumstances outside our control.

10.  Our liability to you:

         - Quality

We accept responsibility should the services which we are contractually obliged to provide prove deficient or not of a reasonable standard expect where injury or illness results, dealt with below. This clause is subject to force majeure and the other terms of these booking conditions including the 'exceptions' listed in the next paragraph.

          - Personal injury connected with your holiday arrangements

We accept responsibility should you or any member of your party suffer death, injury or illness as a result of any failure to perform or improper performance of any part of our contract with you by any of our employees, agents, suppliers or sub-contractors providing they were at the time acting within the course of their employment; except where the failure to perform or improper performance was due to the 'exceptions' namely:-

your own acts and/or omissions or those of a third party not connected with the provision of your holiday arrangements and which were unforeseeable or avoidable or an event which either ourselves or the supplier of the services in question could not have foreseen or forestalled even with all due care.

It is however a condition of our acceptance of liability that you notify us of any claim in writing within 28 days of your return from holiday and, where any payment is made, that you assign to us and/or our insurers any rights you may have to pursue any third party. In addition, you must give us and our insurers your full co-operation.

          - Personal injury not connected with your holiday arrangements

If, through misadventure, you suffer illness, personal injury or death from an activity which does not form part of your holiday arrangements, we shall still give every assistance including, at our absolute discretion, advice and assistance to take legal action against a third party up to a total maximum cost to ourselves of all assistance provided (whether monetary or otherwise) of £5,000 per booking form. Assistance must however be requested within 90 days of the date of misadventure. In the event of there being a successful  claim for costs against a third party or a suitable insurance policy or policies  in force, we will, however be entitled to recoup from you the costs we actually incur.

11.     Information accuracy

In the event of any conflict or inconsistencies between the Booking Conditions and anything stated elsewhere in a brochure or by a member of staff, or elsewhere, these conditions shall prevail.

We have made every effort to ensure that all the information we provide is correct at the time of giving it. However, you will appreciate that we do not own the accommodation, transport and other facilities that you will be using. Although we have described these as accurately as possible we cannot be held responsible for any other subsequent alterations made.

There may be occasions, particularly in low season, when some facilities may temporarily be withdrawn. If we receive prior notification of these we will inform you. Services provided by staff in resort, if applicable, are subject to local regulations and staff availability.

12.  Complaints procedure

We sincerely hope you will not experience any problems with our services. If you do however, you should contact the representative or agent immediately as it is likely they will be able to resolve any problem on the spot. If the problem cannot be resolved, your party leader should complete a report form which is normally available from the representative. You should then write to us quoting your booking reference and giving full details of your complaint within 28 days of your return from holiday. We will acknowledge your letter.

We regret we cannot accept liability for any complaint of which we are not notified in accordance with the provisions of this clause.

13.  Arbitration

In the unlikely event that we are unable to resolve any complaint amicably, you may if you wish refer the dispute to arbitration under a special scheme, which though devised by arrangement with the Association of British Travel Agents, is administered quite independently by the Chartered Institute of Arbitrators. The scheme, details of which can be supplied on request, provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. The scheme does not apply to claims for an amount greater than £5000 per person. There is also a limit of £25,000 per booking form. In addition, it does not apply to claims which are solely or mainly in respect of physical injury or illness or the consequences of such injury or illness, but claims with an element of injury not exceeding £1000 may be entertained. If you wish to make use of the scheme, written notice requesting arbitration under this scheme must be made within 9 months after the scheduled date of return from holiday but may in exceptional circumstances be offered outside this period. Full details are available from the Association of British Travel Agents, 68/71 Newman Street, London W1P 4AH.

14.  Is there any way my holiday can be terminated?

We reserve the right in our absolute discretion to terminate without notice the holiday arrangements of any customer whose behavior is such that it is likely, in our opinion or that of any other person in authority, to cause distress, danger, damage or annoyance to any of our other clients, employees, any third party or to property or if you are or appear to be unfit to travel by reason of intoxicating liquor, misuse of drugs or otherwise. In these circumstances, our responsibility for your journey or holiday, including any return flights thereupon ceases. Full cancellation charges will apply and no refunds will be given. Furthermore, we shall then be under no obligation whatsoever to pay you any compensation or meet any costs or expenses you may incur as a result.

15.  Special requests

If you have any special requests, please inform us as soon as possible in writing. Although we will endeavor to meet any such requests, we regret we cannot guarantee to do so. Special requests cannot be accepted for late offer holidays.

16.  Disabled Clients

We are not a specialist disabled holiday company, but we will do our utmost to honor any special requirements you may have. Before making a booking we will need to know if you have any medical/physical/mobility needs which might affect how and if we can deliver all your chosen holiday services. These needs may affect your flight, transfers or the suitability of your chosen accommodation or other aspects of your holiday. We would ask therefore that you advise us of any special needs/requirements to us in writing before making a reservation. Please note that this will not guarantee your needs will be met. It will however enable us to check the suitability of your chosen holiday based on the information supplied by you. We cannot be held liable if you fail to tell us about any special requirements that may affect the quality of your holiday.